2 weeks ago
Zero stars for terrible customer service, hostile management, and deceptive business practices. My son broke his driver the week before our beach trip, so I planned to rent him clubs for a golf outing. I picked up the rental at 2:30 PM on Thursday, August 6th, for a $60 per day rate. Because the shop closed at 5:00 PM, I explicitly asked the owner what time they needed to be back the next day (Friday). He only stated that they opened at 10:30 AM. No contract was provided, and no specific return deadline was given.Naturally, assuming a standard 24-hour day rental, I called at 11:30 AM on Friday to give a courtesy update that I would drop them off by noon. The owner instantly became incredibly aggressive and condescending, talking down to me like a child and claiming they were late because he "meant" 10:30 AM.When I returned the clubs shortly after, he immediately approached me with a passive-aggressive attitude, escalating the situation in front of other families in the store. When I pointed out that he never specified a return time and needs to communicate better, he just argued and repeated himself. He was highly combative, unprofessional, and treats customers with utter disrespect.I am visiting from West Virginia, and we absolutely do not conduct business this way back home. Honesty, respect, and clear communication matter.Legally, under North Carolina's Uniform Commercial Code laws (NCGS Chapter 25, Article 2A), any ambiguity in an oral lease agreement defaults to a standard of commercial reasonableness. Keeping a "day rental" for 21 hours is entirely reasonable. Furthermore, any vague terms are legally interpreted against the business owner who failed to provide a written policy. The owner’s attempt to verbally bully a customer over a deadline he never set is a textbook example of unfair business behavior.I will never spend a dime at Outer Banks Golf Club again. Save your money and go somewhere that values basic consumer respect and professional business ethics.
