2 weeks ago
I thought I was fine overlooking some of the minor issues, but so many stacked up means I would not stay here again and would honestly recommend against it. My family of three stayed in the Pier Breeze room, which was a bit of a disappointment since there were three other unoccupied rooms with deck access (or more space) that were unoccupied. The rooms are assigned after booking, so not like I booked this specific room. The room itself was nice enough with a full sized bath, just would have liked a deck room to enjoy the view. The "continental breakfast" was extremely disappointing. The same boiled eggs were put out 2 days in a row, each time left out for over 2 hours before being put back in the fridge and served the next day. Cheap chocolate chip granola bars, instant oatmeal, bagels/English muffins, bananas/apples/grapes, and yogurt were offered. Not terrible, but there's no stove so wouldn't expect much else. Maybe better quality options. The cleaning staff were unfriendly and impolite. I called the contact info to report the pool water level was below the filter and the pumps weren't working, AND to ask for a late checkout. They sent out a servicer quickly, within 20 minutes (awesome). They also said a 12pm checkout was okay. I walked away from the interaction thinking the responsiveness and accommodation was great. Then came checkout day. I was rudely texted at 11am saying checkout was 10am and the cleaner (who was already on property, being quietly rude) was waiting to clean the room. I am extremely disappointed that management failed to write down the agreement AND forget to tell the cleaner. I wanted to like this place but its the little things that are supposed to make Bnb's better than hotels. This place was not it.
